Terms of Service

1. How these terms work

These terms cover this website and general dealings with Guthrie Highland Pipes. A quote, signed service agreement, marketplace booking, or written change may contain event-specific terms. If an event-specific agreement conflicts with these website terms, the event-specific agreement controls for that booking. Nothing here limits rights that cannot legally be limited.

2. An inquiry is not yet a booking

Sending a form, email, or text starts a conversation. A date is not reserved until Guthrie Highland Pipes confirms the booking in writing and any required agreement and payment have been completed. Availability, pricing, travel, music, timing, and performer details remain subject to confirmation until then.

Please review confirmations promptly and tell us if anything is wrong. We may correct obvious clerical, pricing, or scheduling errors before a booking is confirmed.

3. Services and performer

• Only the services, timing, locations, and performance segments stated in the confirmed booking are included.
• Ryan Guthrie is the intended performer unless the booking identifies another performer.
• If Ryan becomes unavailable, we may offer a qualified substitute with notice. You may accept the substitute or receive a refund for unperformed services. We cannot promise that a substitute will always be available.
• Material scope changes, added locations, extended waiting, or extra performance time require written agreement and may change the fee.

4. Pricing and payment

• Your written quote or agreement states the total, deposit, travel or short-notice charges, balance due date, and accepted payment method.
• A deposit is credited to the total price. A date is not held until any required deposit is received.
• Card payments are processed by Stripe. We do not receive your complete card number.
• If payment is late, we may pause coordination or release the date after reasonable notice, subject to the signed agreement.
• Please contact us promptly about a billing concern so we can investigate and correct genuine errors.

5. Standard cancellation and rescheduling terms

Your signed agreement controls. Unless it says otherwise, the following standard schedule applies:

• Weddings and events, more than 30 days before: deposit returned.
• Weddings and events, 14–30 days before: 50% of the deposit returned.
• Weddings and events, fewer than 14 days before: deposit is not refundable.
• Weddings and events, day of event: full balance is due.
• Funerals and memorials: no cancellation fee before the performer begins travel. After travel begins, up to 50% of the fee may be due; after the scheduled start or performance begins, the full fee is due.
• A requested date change is subject to availability. If we cannot accept the new date, the request is treated as a cancellation under the applicable schedule.

6. What we need from the client

• Accurate date, time, location, access, parking, contact, and ceremony information.
• Authority to book the services and permission from the venue or property owner.
• A safe, lawful performance area and prompt notice of restrictions, sound limits, accessibility or sensory concerns, animals, hazards, or security requirements.
• A day-of decision maker who may approve reasonable timing and placement adjustments.

Bagpipes are a high-volume acoustic instrument. We will help choose a respectful placement, but the client and venue remain responsible for communicating audience needs and site restrictions.

7. Delays, weather, safety, and events beyond control

We make reasonable efforts to accommodate ordinary event delays. Another confirmed commitment may limit waiting time or require the planned performance to be shortened. The performer may pause, relocate, modify, or decline a performance where weather, unsafe footing, threats, unlawful instructions, or other conditions create a reasonable risk to people or instruments.

Neither party is liable for delay or failure caused by events beyond reasonable control, such as severe weather, road closure, sudden illness or injury, government action, venue closure, or utility failure. We will communicate promptly and, when performance cannot reasonably be completed, offer an available substitute, useful rescheduling, or a refund for the unperformed portion as appropriate.

8. Photos, recordings, reviews, and music

• We do not use private-event names, details, photos, video, or audio in marketing without separate permission.
• Guests may make reasonable personal recordings if the venue and event host allow it. Commercial use, paid advertising, resale, or implying sponsorship requires written permission.
• You are always free to share an honest review. If we ask to quote a private message or use identifiable media, we will ask permission.
• Third-party musical compositions and recordings remain subject to their owners' rights. Hiring a performance does not transfer copyrights.

9. Electronic records and signatures

You may choose to review and sign a booking agreement electronically. Before signing, the page explains the electronic-record consent, access requirements, paper-copy option, and how to withdraw consent for future records. Keep or print the final agreement for your records. Electronic consent is optional; contact us before signing if you prefer paper.

10. Liability limits

To the fullest extent permitted by law, Guthrie Highland Pipes' total liability arising from a booking will not exceed the amount paid for that booking, and neither party is liable for indirect, incidental, special, or consequential damages. These limits do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not allow a party to exclude or limit.

11. Website use

You may use this site for lawful personal and business inquiries. Do not attempt unauthorized access, interfere with the site, submit malicious code, impersonate someone, scrape private areas, or misuse booking links. Site information is general and may change; a current written quote controls pricing for a specific event.

12. Disputes and Texas law

Please contact us first so we can try to resolve a concern directly and respectfully. Texas law governs these terms. Any court proceeding must be brought in a court with jurisdiction in Williamson County, Texas, unless applicable law requires otherwise. If one provision is unenforceable, the rest remain in effect.

13. Updates and contact

We may update these website terms prospectively by posting a new effective date. A later website update does not rewrite an already signed agreement unless both parties accept the change.

Questions or paper-copy requests are welcome at bookings@guthriehighlandpipes.com. See our Privacy Policy for data practices.