Privacy Policy

This Privacy Policy explains how Guthrie Highland Pipes (“we,” “us,” “our,” or “Company”) collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and physical address
• Event Details: Event type, date, location, and specific service requirements
• Payment Information: Credit card and billing details (processed securely through Stripe)
• Communication Data: Messages, inquiries, and correspondence with us

We may also collect information automatically when you visit our website, including IP address, browser type, pages visited, and referral sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking Coordination: To schedule your event, confirm details, and manage logistics
• Payment Processing: To process payments and invoicing securely through Stripe
• Communications: To send booking confirmations, reminders, and updates via email or phone
• Service Improvement: To improve our services and respond to feedback
• Compliance: To comply with legal obligations and protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

3. Third-Party Service Providers

We use the following third-party services to operate our business:

• Stripe (Payment Processing): Your payment and billing information is processed securely through Stripe. See Stripe's privacy policy for details: https://stripe.com/privacy
• Clerk (Authentication): Used for secure admin authentication only. See Clerk's privacy policy: https://clerk.com/privacy
• Resend (Email Service): Booking confirmations and event reminders are sent through Resend. See Resend's privacy policy: https://resend.com/privacy
• Vercel (Hosting): Our website is hosted on Vercel's secure servers. See Vercel's privacy policy: https://vercel.com/privacy

These service providers are contractually obligated to use your information only to provide services to us and to maintain the confidentiality and security of your data.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes:

• Booking Information: Retained for at least 3 years for business and accounting purposes
• Payment Records: Retained in accordance with legal and tax requirements
• Communications: Retained as necessary to service your needs

You may request deletion of your personal information by contacting us, subject to legal and business requirements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve our services.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

Most web browsers allow you to control cookies through browser settings. You can refuse cookies or delete them; however, this may affect functionality of the site.

6. Security of Your Information

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you assume certain risks when sharing information online.

7. Your Rights and Choices

You have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of promotional emails by clicking “unsubscribe”

To exercise these rights, contact us directly using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated date. Your continued use of our services constitutes your acceptance of the revised policy.